Case
Study E - Customized Services
Challenge:
An
area property development and management firm was seeking
a local waste removal company with an excellent reputation
and strong residential and commercial service capabilities
to service their apartment complexes. It was important
to the customer that their people be able to talk directly
with the waste hauler's staff when needed to prevent
potential problems and to get prompt answers to questions.
Suburban Solution:
Suburban customized service at each complex
to meet the set of needs identified by each facility's
maintenance supervisor. Some required front-load service while
others requested
hand pick-up. Each manager also has direct phone access to our
live, knowledgeable customer service representatives for quick
and accurate responses to their inquiries.
|
