Residential Services - Weekly Trash Pick-up*

It is our goal to provide quality and cost effective waste and recycling collection services to our customers. To achieve this goal we offer the following:

  • Informative, courteous and professionally trained customer service representatives
  • Clean and distinguished equipment including trucks, dumpsters, roll-offs, residential carts and recycling boxes
  • A variety of services and payment options to choose from to suit individual needs and preferences
  • Drivers that are focused on customer satisfaction and safety
  • Two recycling boxes provided for residential recycling

Toter Service
We provide a 95-gallon cart on wheels for your household refuse that you wheel to the curb each week.

Curb Service
Weekly collection of your household refuse in your cans or bags at the curb.

Walk-in Service (limited to certain areas)
Weekly collection of your household refuse in your cans or bags placed in front of your garage or house. Extra items need to be placed at the curb
.

Blue Bag Service
Designed for low volume customers, we collect pre purchased "blue bags" at the curb. The 30-gallon bags are purchased through our office either in person or we can send them via mail, you decide how many to use each week if at all. A charge applies to extra items. Blue bag service also includes weekly curbside recycling, even if you don't have any trash to throw away. You can even Order Blue Bags on line!

Recycling Service
All of the above mentioned waste collection services include weekly recycling collection at the curb. We provide two boxes, one blue and one yellow for your recycling materials. The blue box is for glass, metal and plastic containers and the yellow is for fiber products. Check out our Recycling Guidelines for specific items that can and cannot be included in our curbside recycling program.

Recycling Collection Standards

  • If using your own containers or bags, weight cannot exceed 60 pounds per container or bag. Fiber barrels, oil drums, lawn carts and wheel barrels are improper receptacles and we reserve the right not to handle these containers.
  • Waste and recycling should be ready for collection by 6:00 a.m. the day of your collection or the night before. All curbside waste and recycling should be within five feet of the curb.
  • Walk-in service includes collection of household waste only and containers must be together and placed in front of the garage or near the front of the house. We will not enter your garage or go behind your home and are not responsible for items left near your waste cans that may be mistaken for garbage.
  • Please follow our published guidelines for recycling. Recycling items should be placed within 5 feet of curb by 6:00 a.m. the day of collection or the night before. Contaminated or non-recyclable material will not be taken.
  • Most towns are responsible for the collection of brush and leaves. Please call your town to see what their collection procedures and schedules are. We will take small amounts of brush provided it is bundled, less than 60 pounds and less than 4’ in length. We will also take small numbers (8-10) bags of grass and leaves each week but are not responsible for fall leaf collection in your area.
  • A reasonable amount (1-2 cubic yards) of bulk items will be collected on a weekly basis provided that it is in containers, bundled or neatly arranged so as to facilitate easy collection. The material must be able to be handled by one man safely and will not damage our equipment. Contractor’s building waste, dirt, rocks, sod, trees, concrete, cars and similar items cannot be handled by our residential equipment. Please contact our office to arrange for roll-off service.
  • Hazardous waste will not be taken. Please call Monroe County’s Household Hazardous Waste Program at 753-7600 (option #3).

Appliance Pickup
Appliances are picked up separately from your regular trash and are recycled. There is an additional charge for freon (CFC’s) and non-freon appliances. Please contact our office if you require an appliance pickup.

Going on Vacation
Please contact us prior to your planned vacation to temporarily stop your service and receive proper credit! Vacation credits are given for vacations lasting at least 2 weeks (4 weeks for blue bag customers) and a maximum of two credits will be given during any calendar year. Unfortunately you are not eligible for a vacation credit if you paid six months in advance and received a 5% discount.

Payment Options
We offer the following payment options:

  • Bi-monthly billing - You will receive a bill for two months of service in advance.
  • Six-month prepayment - We offer a 5% discount if you choose to pay six months in advance. This option is offered each fall and spring.
  • Automatic payment - Automatic deductions are made to your checking or savings account on a regular basis. No checks to write or stamps to lick! Click here for the Automatic Payment Form and be sure to sign the form and attach a cancelled check before mailing or faxing to us!
  • $20 charge for returned checks.

We also offer senior citizen discounts for our customers 62 and older. If you qualify please contact us and we’ll be glad to offer you a reduced rate.

*Please call us for rates and to schedule service.

 

Service Areas
We are happy to provide residential waste and recycling collection in the following towns and villages in Monroe County, New York State:

Brockport (village), Chili, Clarkson, Gates, Greece, Hamlin, Ogden, Parma, Riga, Sweden, Webster, Webster (village)

Holiday Schedule
Please note that we are open and collect on all holidays except: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

If your collection day falls on one of the above holidays please have your refuse and recycling prepared the following day. The normal rubbish and recycling collection schedule will be delayed by one day for the remainder of the week because of the holiday. Friday’s collection will occur on Saturday.