Welcome to Your New 65-Gallon Recycling Cart
Thank you for helping us improve recycling in our community.
Your new cart increases capacity, reduces litter, and helps our drivers service your neighborhood more safely and efficiently.
Below you’ll find everything you need to know, including:
- What can and cannot go in the cart
- How to place your cart at the curb
- Your responsibility as the customer
- FAQs and contact information
What Can Go in the Cart
Single Stream Recycling — No Sorting Needed
| Newspapers, magazines, catalogs | Bottles, jugs, containers #1–7 | Aluminum and tin cans | Clear, brown, and green glass bottles and jars |
| Office paper & mail | Clear, colored, and opaque plastics | Empty aerosol cans (non-hazardous) | |
| Cardboard & paperboard (flattened) | Household cleaning bottles (empty) | ||
| Paper bags |
What Cannot Go in the Cart
To keep recycling clean and avoid contamination, please do not place the following items in your cart:
Non-Recyclable or Problem Items
- Plastic bags, plastic wrap, or film
- Styrofoam
- Food waste or liquids
- Clothing or textiles
- Electronics
- Scrap metal
- Batteries of any kind
- Propane tanks
- Yard waste
- Hazardous materials (chemicals, paint, oil)
Cardboard Reminder
Cardboard must be flattened. Large volumes should be bundled next to the cart
Cart Placement Guidelines
Correct cart placement ensures collection without damage.
Place Your Cart:
- At the end of your driveway
- With the lid opening facing the street
- 3 feet away from: Mailboxes, Cars, Snowbanks,
Other carts and obstacles - With the lid fully closed
- Out by 6:00 AM on your scheduled collection day
Customer Responsibilities
To ensure smooth service, customers must:
- Keep recycling clean, empty, and dry
- Prevent contamination by following accepted materials list
- Pull carts back from the curb by end of collection day
- Maintain cart in reasonable condition (report damage)
- Not exceed weight limits (recommended max ~175 lbs)
Why We Upgraded to 65-Gallon Carts
- Increased recycling capacity
- Reduced litter and blowing materials
- Safer, more ergonomic collection for drivers
- Faster and more efficient routes
- Cleaner community appearance
Holiday Schedule & Delays
Most major holidays delay collection by one day.
A full schedule is available on our service updates page:
https://www.suburbandisposal.com/residential-services/holiday-schedule/
Frequently Asked Questions
No — everything goes in the same recycling cart.
Contact Suburban Disposal
We’re here to help.
Customer Service: 585-352-3900
Email: info@suburbandisposal.com
Website: www.suburbandisposal.com
Service Requests: Can be requested through info@suburbandisposal.com or call 352-3900
Ready-to-Print QR Code Message (to place on cart lid or handouts)
SCAN FOR RECYCLING RULES
- Get the full list of what can & can’t be recycled
- Learn how to place your cart correctly
- Report damaged carts or request service
- Suburban Disposal — Cleaner, Safer, Smarter Recycling
Testimonials
Satisfaction Guaranteed!
"You folks do a tremendous job, especially when the weather conditions are challenging (as has been the case for the past several weeks). Thanks for the great service!"
Grey Wolf Drive, Spencerport, NY
"Everything seemed to go really well with this year's festival. Thanks again for your assistance. Your crews were most accommodating and my final drive through the neighborhood this morning indicates that the roll-offs were picked up yesterday and all totes were collected."
Corn Hill Festival, Rochester, NY
"I just wanted to send a note concerning our new service from your company. I cannot be more pleased with the service from the gentleman on our route. Our bins are neatly placed together and not thrown around the yard. It is nice to come home and see all of our bins easily collectable to go into the garage. Please give our compliments to him, his attention it is greatly appreciated."
Commercial Account, Bergen, NY
"I would like to make you aware of the great help that Kelsey has been for us, as we are in the middle of moving. She has been a pleasure to work with over the phone and is always helpful.
Thank you,"
C. Smith
"In a world with a ton of complaining I would like to give Kudos to the worker on the recyclable truck. On Monday, we simply forgot to put our bins out. Upon a random review of our Ring cameras, we noticed the worker come down the driveway and fetch the bin, empty it and return it to where it was.
Thank you for going the extra mile, it didn't go unnoticed!!"
M. Doran
"For the past 3 weeks, we’ve had remodeling garbage to collect. Each Thursday, your drivers kindly pick up the assorted items we put at the end of the driveway without complaint. While we have tried to put only a reasonable amount out each time and be cognizant of the weight, protection against sharp objects, etc., we so appreciate their efforts in taking it all away.
We love Surbuban!"