If using your own containers or bags, weight cannot exceed 50 pounds per container or bag. Fiber barrels, oil drums, lawn carts and wheelbarrows are improper receptacles and we reserve the right not to handle these containers.
"You folks do a tremendous job, especially when the weather conditions are challenging (as has been the case for the past several weeks). Thanks for the great service!"
Grey Wolf Drive, Spencerport, NY
"Everything seemed to go really well with this year's festival. Thanks again for your assistance. Your crews were most accommodating and my final drive through the neighborhood this morning indicates that the roll-offs were picked up yesterday and all totes were collected."
Corn Hill Festival, Rochester, NY
"I just wanted to send a note concerning our new service from your company. I cannot be more pleased with the service from the gentleman on our route. Our bins are neatly placed together and not thrown around the yard. It is nice to come home and see all of our bins easily collectable to go into the garage. Please give our compliments to him, his attention it is greatly appreciated."
Commercial Account, Bergen, NY
"I would like to make you aware of the great help that Kelsey has been for us, as we are in the middle of moving. She has been a pleasure to work with over the phone and is always helpful.
"In a world with a ton of complaining I would like to give Kudos to the worker on the recyclable truck. On Monday, we simply forgot to put our bins out. Upon a random review of our Ring cameras, we noticed the worker come down the driveway and fetch the bin, empty it and return it to where it was.
Thank you for going the extra mile, it didn't go unnoticed!!"
"For the past 3 weeks, we’ve had remodeling garbage to collect. Each Thursday, your drivers kindly pick up the assorted items we put at the end of the driveway without complaint. While we have tried to put only a reasonable amount out each time and be cognizant of the weight, protection against sharp objects, etc., we so appreciate their efforts in taking it all away.
We love Surbuban!"