Collection Standards

If using your own containers or bags, weight cannot exceed 50 pounds per container or bag. Fiber barrels, oil drums, lawn carts and wheelbarrows are improper receptacles and we reserve the right not to handle these containers.

Waste and recycling should be ready for collection by 6:00 a.m. the day of your collection or the night before. All curbside waste and recycling should be within 3 feet of the curb.

Walk-in service includes collection of household waste only and containers must be together and placed in front of the garage or near the front of the house. We will not enter your garage or go behind your home and are not responsible for items left near your waste cans that may be mistaken for garbage.

Please follow our published guidelines for recycling. Recycling items should be placed within 3 feet of the curb by 6:00 a.m. the day of collection or the night before. Contaminated or non-recyclable material will not be taken.

Most towns are responsible for the collection of brush and leaves. Please call your town to see what their collection procedures and schedules are. We will take small amounts of brush provided it is bundled, less than 50 pounds and less than 4 feet in length. We will also take up to 6 bags of grass and leaves each week but are not responsible for fall leaf collection in your area.

A reasonable amount (1-2 cubic yards) of bulk items will be collected on a weekly basis provided that it is in containers, bundled or neatly arranged so as to facilitate easy collection. The material must be able to be handled by one man safely and will not damage our equipment. Please call our office at least one day prior to your regular pick up day.

Contractor’s building waste, dirt, rocks, sod, trees, concrete, cars and similar items cannot be handled by our residential equipment. Please contact our office to arrange for roll-off service.

Hazardous waste will not be taken. Please call Monroe County’s Household Hazardous Waste Program at 585-753-7600 (option #3).

Residential Services

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Testimonials

Satisfaction Guaranteed!

"You folks do a tremendous job, especially when the weather conditions are challenging (as has been the case for the past several weeks). Thanks for the great service!"

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Grey Wolf Drive, Spencerport, NY

"Everything seemed to go really well with this year's festival. Thanks again for your assistance. Your crews were most accommodating and my final drive through the neighborhood this morning indicates that the roll-offs were picked up yesterday and all totes were collected."

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Corn Hill Festival, Rochester, NY

"I just wanted to send a note concerning our new service from your company. I cannot be more pleased with the service from the gentleman on our route. Our bins are neatly placed together and not thrown around the yard. It is nice to come home and see all of our bins easily collectable to go into the garage. Please give our compliments to him, his attention it is greatly appreciated."

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Commercial Account, Bergen, NY

"I would like to make you aware of the great help that Kelsey has been for us, as we are in the middle of moving. She has been a pleasure to work with over the phone and is always helpful.

Thank you,"

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C. Smith

"In a world with a ton of complaining I would like to give Kudos to the worker on the recyclable truck. On Monday, we simply forgot to put our bins out. Upon a random review of our Ring cameras, we noticed the worker come down the driveway and fetch the bin, empty it and return it to where it was.

Thank you for going the extra mile, it didn't go unnoticed!!"

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M. Doran

"For the past 3 weeks, we’ve had remodeling garbage to collect. Each Thursday, your drivers kindly pick up the assorted items we put at the end of the driveway without complaint. While we have tried to put only a reasonable amount out each time and be cognizant of the weight, protection against sharp objects, etc., we so appreciate their efforts in taking it all away.

We love Surbuban!"

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K. Keller